1 reviews | Active since Mar 2012
Wrongly debited
I am having issues with my debit orders...I do not understand why you keep reversing debit orders and putting the money back in my account and then charging me a R100 per reversed debit order for no reason.
Please fix this issue urgently and make sure that the debit orders go off like they were supposed to and the R200 returned to my account please. I have been experiencing issues with FNB from day 1 maybe its time I switched to another bank.
Please also reverse the debit order for R333 with reference paymentrdaly or something like that they were supposed to take 193 not 333.
I tried calling but you made me hold for 26 minutes without being answered.
First it was authorized debit orders going through my account that you said you can't do anything about now it's this?
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Best regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Best regards,