Wrongfully penalised for FNB technical error

<p> </p> <p>My wife and I are both with FNB mainly because we believe we are getting the best experience from them.<br />We have a Homeloan, Credit card, Savings, and a personal Loan. It has become a very pleasant experience to be part of FNB until recent when our E-bucks was not awarded to use due to our cheque account not being "in good standing" <br />Now this is the first time ever that this has happened and it is very strange that both our cheque accounts has this error on it.<br />The reason the bank gave us燼 penalty is because our 2 cheque accounts was in a negative balance.<br />My wife got paid on the 24th of Feb and the balance was available on the 24th as per the FNB app.<br />She then made her necesarry transfers which somehow was released on the 24th however the bank then said when we enquired that her salary was not available yet. How can the app say one thing but the branch have different information?</p> <p>On my side I transferred money from my wife's account the evening and the following morning the money was reflecting� in my bank account. Now this is not the first time we have done this. I then made a transfer from my account to a third party and the same thing happened where my account went into a negative balance.</p> <p>This is very concering to use because both our accounts show " not in good standing"<br />1 - This is very alarming as this will definitly affect our credit rating. <br />2 - How can this error be corrected because our E-Bucks are important to us as valued FNB clients.<br />3 - My wife is considering to move banks should this be a ongoing experience.</p> <p>My contact number is - ********** <br />I am not sure if I can add our bank details on the site so you can give me a call anytime for further information.</p> <p>Regards<br />Envor</p> <p> </p>