Wrongfully deduct money for slow lounge

I did not receive any communication that the qualifying criteria for the slow lounge changed. You now also need a Credit card. Thus R250 was deducted from my account for essentially, one banana and 2 pieces of cheese. I am very unhappy about this. How many people did this happen to? FNB making money by *****ing from their customers. I checked through my emails and sms's and definitely did not receive any communication in this regard.<br> <br> According to the Consumer Protection act:<br> You also have to communicate clearly the<br> nature of the programme, the goods or services to which it applies, the steps<br> required to receive those benefits, as well as the time, venue and people that<br> should be contacted to join or benefit from the programme<br> <br> I feel that unless FNB can prove that they did communicate this change to me, that they've acted **********ly and ********.