1 reviews | Active since Feb 2011
Wrongfully debited
I moved over to prepaid on the 01st of Jan 2019 on my FNB Connect Sim card.
FNB Connect gave me my normal package but after complaining to them that I'm suppose to be on prepaid it was removed and I ported my number out to Telkom 2 days later.
On the 08th of Jan I received an invoice from them for Jan 2019 which was not suppose to be as I'm no longer using their services. I then email them back the se day to check on that so that they don't debit my account but still they debited my account for R429.
This is really so unprofessional for a big company like FNB and I'm very disappointed with the service as no one rep**** on my email and now this happens.
Hope that someone with great values will sort this out ASAP.
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,