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Nomvula N

1 reviews | Active since Aug 2016

15 Aug 2016, 14:01

Wrongful Loan Debit

<p>Today at at 14:59 I received an sms from FNB that my Cheque Account .....656482 has been deducted with R1130...from a/c...063386.</p> <p>Please have a look at my account as I have been under administration and i have finished settling my accounts in May this 2016. So as far as I know I don't have any outstanding amounts. As you can see in your records that there are no loans owed everything is paid in full. What i would like to know is why didnt anyone from FNB informed me of this prior that im still owing?. I always check my statements online. Why did FNB deduct without my consent?</p> <p>My reference number is ( ********** Q)</p> <p>I have made a query my refernece</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2016, 12:58
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 992544.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)