Wrongful Disclosure of Personal Information
Dear First National Bank,
I am writing to formally raise a serious complaint regarding the ******** sharing of my personal information with a third party in relation to a debt that does not belong to me.
My cellphone number and email address were provided to debt collectors for a person I am not. As a result, I have been subjected to ongoing and repeated contact, causing significant stress, inconvenience, and reputational harm. This situation has disrupted my daily life and has amounted to harassment.
I require a clear and detailed explanation of:
How my personal information was obtained and linked to this account.
On what basis my information was shared with a third party.
What internal controls failed to prevent this breach.
What corrective steps FNB has taken to remedy the damage caused.
The sharing of incorrect personal data is not a minor administrative error. It is a serious matter that may constitute a breach of data protection obligations. The consequences of selling or distributing inaccurate personal information can be damaging, both financially and personally.
What concerns me most is that FNB now appears to be distancing itself from responsibility, as though this matter is insignificant. It is unacceptable for a financial institution to simply “walk away” from the consequences of its actions while I continue to endure the impact.
I expect immediate corrective action, written confirmation that my details have been permanently removed from the relevant account, and assurance that no further third-party communication will take place.
Should this matter not be resolved urgently, I will consider escalating it further.
Serious Data Privacy Breach and Ongoing Harassment
******** Sharing of My Personal Information
FNB Shared Incorrect Personal Data with Debt Collectors
Data Protection Failure and Customer Neglect
Wrongful Disclosure of Personal Information
Harassment Caused by FNB’s Data Error
Failure to Protect Customer Information
Data Breach, Harassment, and No Accountability
Irresponsible Handling of Personal Information
Customer Data Mishandled and Ignored
I expect your prompt response.
Sincerely,
Nico Fourie