WRONGFUL DEDUCTION

Item: FNB (First National Bank)
Rating: 2

I have a Connect Top up contract with FNB and they deduct R399.99 per month from my account. The agreed date is 15th , however I was shocked when they deducted on the 11th instant. I called them to rectify the problem but they never assisted me. I make a humble request for them to reverse such wrongful deductions as I am busy paying for my children school fees. They have tempered with my budget but they are now being arrogant on me. They must stick to their agreed date which is my salary date and money will be available for them. I am seriously disadvantaged my child is going on Sunday. Please correct your error immediately

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Jan 2018, 12:14

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Best regards,

FNB (First National Bank)'s reply12 Jan 2018, 12:14

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Best regards,

's updateReviewer Update

12 Jan 2018, 15:10

The time now is !5H10 and nothing has happened and I am still left in the darkness. FNB is seriously becoming rude and arrogant to its customers. I loved FNB and I always motivated people and our employees to utilise this brand but because of this nasty experience and the manner in which this matter was handled, I really regret having chosen this brand.

's update12 Jan 2018, 15:10

Reviewer Update