Wrongful Deduction

I have never had an issue with them before until now and my word they are bad.

FNB activated a debit order to clear my credit card automatically on the 28th November without telling me about it. So I didn't know they were going to do that and I used the funds on my debit card to pay for clearing my credit card on the 28th November. What they happened was that the transaction obviously failed due to insufficient funds on my debit and they deducted it off my credit card instead.

Meanwhile I had already paid off my credit card. Now my card is in the negative due to that deduction and they are refusing to pay it back. It is R1999.83 so it a large amount that they are casually ignoring.

I have tried to explain it to them numerous times via their call centre and by emailing their admin department but they still refuse to understand and reverse the money owed on my credit.

Hence they basically stole R1999.83 off my credit card and no one wants to assist in resolving the error. I am at the point of reporting them to the papers because i dont know what else to do.

DONT USE FNB as your bank. They are *******!!!