Wrongful Deduction

I wanted to send the money through PayPal which is linked to my FNB account. The transaction failed on Paypal Side, But FNB still deducted the money. I contacted FNB, and they refered me to PayPal. I contacted PayPal, and PayPal confirmed that they can see the transaction, but the transaction failed because of an instruction (Error Message) from FNB. They also confirmed they did not deduct the money since FNB didn't allow them to.

Now FNB is playing games with me, below is the response

"Case: ********** 1

We refer to your communication and confirm that two transactions of R ****** were done, one declined and the other is still pending for authorization. Kindly be advised that the transaction from the merchant is not banked as yet - thus we cannot have dispute charge back as yet. As the bank we have no control over when a merchant does their banking. "

Who are they waiting for to deduct the money since PayPal can't. They also have PayPal contacts since they do business with them.

This is the kind of Bad Service I cannot withstand.