Wrongful Account Change

FNB due to an "error" changed my student y account to a private client account. Due to this "error" banking fees were deducted from my account. After NUMEROUS calls, it was finally changed back to a student account. How ever, I am STILL waiting on the reversal of the banking fees. This has now become a MAJOR problem as I am a student and I need my money to buy the last textbook I need. Their "error" has now become MY PROBLEM. I'm tired of explaining this situation to numerous people and no one helps me or can give me an answer as to when I will receive my money. I'm going to keep on complaining on every platform that I can until this issue is resolved.