1 reviews | Active since Jun 2011
Wrong SMS sent
My home loan was 1 mnth in arrears , I paid R3600 and the actual dr order of R3386 came off my acc last month , today I still get a sms stating that my acc is 1 mnth in arrears - how is that possible if I paid twice this month and I even got messages thanking me for making payments. Please assist and update ITC to remove arrears.
Good Day Samukelisiwe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to home finance to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Samukelisiwe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to home finance to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,