wrong slogan for FNB!!!!

F.N.B. how can we help you not true So I have been a customer of FNB for a long time I always thought highly of them but… after the recent problems I had and now the new problem that I have with them I’m starting to wonder how they have a slogan that says “how can we help you” if all that happens Is dead ends with no answers and no one really knows who you must speak to Let me explain……. I had a difficult couple of years where by I had problems staying up to date with my accounts…. But sins last year all my accounts is paid up to date and have been keeping it that way…… when I went to FNB for a loan on a small car I was told only Vodacom on my name I must get them of first then I will be able to get a loan so I took a big chunk out of my salary paid Vodacom but now I didn’t have enough money left for food for the house so the only thing I qualified for was a temp loan by cash converters I had to do that every month because of the charges that comes with it in the end it ended up to take more temporary loans just to make sure I don’t mis payments until I can get a bigger one to pay of my dept and get a small car….. 5days back I when to FNB again to see if I can get that loan for 50000 to pay that small loans and get a small cheap car but still I couldn’t come right this time the story was that its because there is a new account on my name….. the person at the bank that helped me also let me phone from the banks phone to speak to the primer accounts department and find out what’s going on after waiting for a long time to get to speak to someone just to hear “ no I will transfer you”…. I got mad said some not nice words and hanged up….. my feelings at that stage was so overwhelming….. every time its something ells….. if I knew it would turn out like this then I would have paid Vodacom per month instead of taking so much out of my salary at once and getting in this trouble… FNB must change their slogan to “we tell stories and cant help you” Last year I had the problems with my e-bucs then unfair bank charges and now this!!!!