GS
Gustav S

1 reviews | Active since Dec 2015

28 Dec 2015, 22:39

Wrong product delivered. Still being held liable

Ordered a Lenovo Thinkpad Edge from the FNB Smart Device page.<br> They delivered a Leonvo E50.<br> Document that I signed for stated the Thinkpad Edge was in the box.<br> Contacted the call centre to inform them the wrong device was delivered.<br> Some person on the phone tried to \sell"me on the fact that the E50 was a better product than the Thinkpad Edge (which it is not: the hard drive's rpm is 5400 versus 7200rpm on the Thinkpad Edge. A distinct difference in performance).<br> Then told that they don't have stock of the Thinkpad Edge anymore.<br> Obvious question: Why wasn't I informed that they don't have stock and would be shipping a different product? (I ordered and want the Thinkpad Edge"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2015, 08:38
Official
Hello GustavSwanepoel7,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 838536.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)