Wrong person
For the 2nd time in 2 weeks I have gotten mails addressed to someone else.<br> <br> Today I got a response for a cash withdrawal query on a credit card. The CC number listed is not mine: 4901 36xx ***x xx00<br> <br> Last week I received a message stating they attempted to call me but I was not available. They also provided said persons cell number in the body of that mail. I responded to this mail and got a response stating it was sent out in error.<br> <br> Not very professional considering you giving out your customers details.<br> <br> In both instances the addressee was the same.
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FNB (First National Bank)'s replyOfficial
11 Jan 2016, 15:41Hello bradleywileman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846310.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846310.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Jan 2016, 15:41
Official
Hello bradleywileman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846310.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846310.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)