RB
Ricardo B

1 reviews | Active since Jan 2012

18 Feb 2015, 09:49

Wrong Number on Account

I have phoned FNB 6 times in order to get my phone number removed from their system and all they reply with is that my number does not exist on their system.<br> Someone has given my cell phone number up as their contact number and I get spammed with all of the inContact messages for that person, from deposits, withdrawals, card collections to ebucks pin and login password. <br> FNB never phones me back or follows up on this!<br> <br> I have even taken screenshots on my phone to show that I am receiving the sms's but still I am told FNB does not have my number on their system.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Feb 2015, 10:48
Official
Hello irmandos,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 626871.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)