BM
Bongekile M
1 reviews | Active since Jul 2015
31 Jul 2015, 18:04
WRONG NUMBER NUMBER GIVEN BY THE CALL CENTRE
I called FNBtoday wanting to query about the unknown debit orders going off my account ,however I had to call the call centre about 5 times before I got assistance let alone having to wait to get through to someone , finally when you get through the person answering takes time to respond I had to say hello 6 times before getting response. Then after having spoken to someone I was given a wrong number *** to call I'm not happy with their service at all I'm worried about my money taken and people hired to assist not doing their job I'm very furious and did not get any assistance... .
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
04 Aug 2015, 12:01Hello BongekileMlindwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 735414.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 735414.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Aug 2015, 12:01
Official
Hello BongekileMlindwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 735414.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 735414.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
