1 reviews | Active since Jun 2016

30 Jun 2016, 08:38

Wrong Number

<p>About 6 month ago I started receiving sms's from FNB saying X amount of money was paid to my account. Not even a day later I received another sms saying X amount of money has been withdrawn form my account at Vredenda ATM. At first I was a little freaked out because I didn't know anything about a payment of that amount and I most certainly didn't not withdraw any money that day. I looked at the account number and realised it wasn't my account. <br />After about 4 month of receiving this random persons personal banking notification I finally had a chance to go to the bank. Told them the story, shown them the SMS's and they said they'll sort it out. Later that day I received a call "hello is this Mr Jacob (or someting like that) speaking? " I said no its me and the guy said oh he thought it was Mr Jacob's number. Well obviously it wasn't his number otherwise he would have received the SMS's not me. He said he woud find the person and sort the whole thing out.</p> <p>Well it is 2 months later and I'm still receiving this random persons notifications. I would have been sooo mad if I found out someone else is receiving all my personal banking notification.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2016, 10:34
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to InContact who will provide you with feedback.

The reference number is . 953265

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)