Wrong information received and they don't even confirm

<p>Yesterday i received an e-mail stating that i am not eligible for an employee cheque account and that i should select a different product or they will place me on a different one if i do not contact them to do the change.</p> <p>I was and still am so upset, becuase threeafter i tried to contact them and was sent from one call centre to the next where they were not able to assist me.</p> <p>Why should i call you to change details, when you do not even call your customers to confirm if the information on the system is correct. I have been with FNB for an extremely long time, and never really faced an issue until now, I e-mailed the info address to which i am once again given numbers to call for a fault on their side.</p> <p>I did not change my details everything has remained the same and to receive an e-mail or sms stating something different is very upsetting to me. My account type or product should remain the same as NOTHING has changed and instead of just assuming it is correct in order to charge me more, why do you not call your customers like you did 2 years back to confirm this. 2 Years ago i also stated as to why my account should remain the same, why should i be doing this every 2 years, and I have yet to receive a response with regards to an e-mail sent to info on Monday (16.01.2017) but you are quick to respond to only the Staff account...</p> <p>Please sort this out asap, I will not change my account and will not allow you to change it as well.</p>