Wrong information provided

I just spoke to Patricia Erasmus via secure chat.

I advised her that I made a withdrawal in the branch (Fnb Goldman street Florida) and was advised by the bulk teller Kelvin that the chanrges will be taken from my monthly fees. It turns out that the charge is directly from my account and has subsequently put my account in a negative and FNB is still charging me extra charges for the account being overdrawn. I want Amber Jones to call me to explain this process to me because firstly I received the wrong information from the branch.

I want these charges to be added to my monthly fees and my account to be restored. ***