Wrong information Given

I called FNB just after my ebucks got allocated. I wanted to find out why some of my behaviour was not awarded.<br> I then was told that it will be investigated and I will be contacted, and I was never contacted.<br> I then asked what investment accounts I have to open in order for me to start earning points for saving instead of debt and/or using debt. I was informed that the savings pocket I have meets the criteria to earn investment rewards. I was then told that if I set up an scheduled payment of R500 or more from my cheque account to the savings pocket I will earn extra behaviour points, and that I must maintain a balance of R50 000 in my account and I will earn maximum points. All that was done, but to my surprise I didnt earn points for that, only to find that I was given incorrect information. I don't remember who I spoke to but I am actually very disappointed that I was misinformed about financial decisions. It unacceptable. You guys can pull the recording and listen to it and you will hear it all.