wrong information causing loss of e bucks

I changed my account from a platinum account to a Private clients account. I was told that the criteria is easier to get to level 5 with Private clients however it is more difficult, secondly I lost e bucks value of R2000 for December, thirdly I will loose another 2000 in e bucks in January as this can only be rectified in January.so I have wasted my time and energy working towards e bucks but now I will loose almost 4000.00 Rands and FNB just say there is nothing we can do its your own problem. After 15 years banking with fnb I feel to close all my accounts. I just signed up a Wesbank account I will definitely consider closing it too. After all the advertising on radio and Tv I get messed around like this what a waste.