wrong information and bad service

I don't even know why I am writing a review as FNB does not care about clients at all. I am a private client and I don't even get a little bit of service. This is now the second time my surname is wrong on my card. I have tried to change my address with FNB for over a year, I think I tried last week for the 13th time, this is horrible terrible service. Can FNB be that stupid the account name is Bekker so why would someone send me a card with the surname Campher. I manager calls me 2 days ago about their poor service and she said she would email her details if something goes wrong, obviously she did not email details. Also I told her there is something wrong with my credit card as it is blocked, she said FNB will investigate and someone will call me with regards to this, also FNB did nothing as usual. Every time I complain on hellopeter nothing changes at FNB but I hope someone can see this.