wrong information

firstly i am not happy about the fact that potential customers get treated better then us, been married for over 15 months haven't changed my surname because its a hustle, if i were a new customer they would collect my id now that i am an existing they could care no less, i finally took my time to go there were i was told to take my new SA id for them to change the name today i went to fnb set in queue for 30 minutes only to be to told by Theresa that she cant change with just the id didnt even bother coming up with ideas to solve my issue as its they consultant that told me to bring my id. I mean she had my original ID she couldnt even say \ email me your marriage certificate as it used for a reason for changing surname". i know these is just me venting cause i will still be told to take my ID and Marriage certificate to sit in the queue for another 30 minutes before getting assisted. i thought i had unsteved my self but relise that i am actually a steve for banking with them ."""