PE
Pieter E

1 reviews | Active since Feb 2012

06 Jul 2015, 08:34

Wrong information

I wanted to apply today for a smart device via online banking. But due to wrong information on Fnb website it says the affordability is to low. It show monthly income of R1333. Can't Fnb clearly see what is deposited into my account every month. After I updated it on the website. R????? X 12. WHAT LONG STORIES WILL BE TOLD TO ME AGAIN. WHAT INCONVENIENCE MUST I GO THROUGH GETTING A SMART DEVICE AGAIN.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2015, 09:24
Official
Hello gti16vmk,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 716845.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)