JO
Johann O

1 reviews | Active since Jul 2016

06 Dec 2017, 09:09

Wrong info on card after late delivery

I was approved for a FNB credit card. Gave them all my details. The card was send via courier even with there being a branch in town. I had to phone around myself sepending more than a combined time of 2 hours on the phone with the couriers and FNB. The card was delivered without me signing for it. I found it eventually. Just to see that the address on the paperwork and my name and surname was spelled wrong. With this first experiance of FNB I cancelled the card and will not see myself moving from my current bank as this was an expensive useless exercise

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2017, 10:04
Official

Hello Johann91,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number. ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)