1 reviews | Active since Jul 2016
Wrong info on card after late delivery
I was approved for a FNB credit card. Gave them all my details. The card was send via courier even with there being a branch in town. I had to phone around myself sepending more than a combined time of 2 hours on the phone with the couriers and FNB. The card was delivered without me signing for it. I found it eventually. Just to see that the address on the paperwork and my name and surname was spelled wrong. With this first experiance of FNB I cancelled the card and will not see myself moving from my current bank as this was an expensive useless exercise
Hello Johann91,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Johann91,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
