Wrong financial details causing issues - Can't get an FNB device due to FNB WRONG INCOME CALCULATIONS

<p>So FNB in their 'infinte wisdom' has my income listed as lower than what it realy is.Their online calculator (income versus expenses) lists my income as 3,5K-4K lower than what it is.For this reason,I CAN'T access the smart device options on the website. I have asked for a call back last week already,in regards to updating my details,so that I can have access to the smart device options again,as I NEED,not want,NEED a new device,due to mine lasting 15 mins.I have always done my devices through FNB. I have since gotten my payslips to prove my income.Even though it fluctuates by a couple of hundred a month,it will still reflect over more than what they say I have access to.Due to their messed up calculations,they give me access to a R100 device -REALLY????? This needs to be updated asap,or I'll just rather go to Telkom,and do a device there,with the SAME INFO I HAVE AT HAND, that FNB says isn't enough,and GET A DEVICE,as I have already been pre approved on my current info alone.. I work until 7pm every night,so that makes it nearly impossible to go into an FNB -we need to find a way to make the info update happen asap. I'm tired of asking FNB for things and being ignored,brushed off or treated like a second class citizen.</p>