GM
Gena M
1 reviews | Active since Apr 2011
06 Aug 2015, 12:41
Wrong exchange rate used for purchase
Hi good day I made a order online via Aliexpress The total of the order was 5871dollars The rand dollar exchange rate was 12.74 but u have charged me 13.189 Why is that can u repay the difference u charged me because its a huge difference in Rand is R2631.93 that i have paid to much<br> How does that work
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FNB (First National Bank)'s replyOfficial
06 Aug 2015, 12:54Hello gena01,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Forex who will provide you with feedback.
The reference number is 736910.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Forex who will provide you with feedback.
The reference number is 736910.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply06 Aug 2015, 12:54
Official
Hello gena01,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Forex who will provide you with feedback.
The reference number is 736910.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Forex who will provide you with feedback.
The reference number is 736910.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)