BM
Bradley M

1 reviews | Active since Nov 2011

26 Sept 2016, 10:00

Wrong eBucks Reward Level and NO Support!

<p>I have now been battling for 2 months with my eBucks reward level. I have logged a query through Internet banking, (case number ********** Q), The person assisting me kept telling me they would sort this out, then two months later, they tell me I have the wrong savings account. Took two weeks at MY expense for an answer. Then when I questioned it, this person CHANGED the wording on the eBucks reward program to better suit his answer.... This is *****!</p> <p> </p> <p>I have taken my complaint to Facebook, still with empty promises! </p> <p> </p> <p>Please can someone address this matter. This is such a dissapointment from FNB. I really thought you guys would be a better bank than the rest.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 15:33
Official

Good Day Mr Muller,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 15:33
Official

Good Day Mr Muller,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)