Wrong EBUCKS reward level

Item: FNB (First National Bank)
Rating: 1

I qualify for an Ebucks Level 5 reward level. I have phoned Ebucks multiple times over the last 5 months to query my status and many consulatants have told me my status would be corrected. This has not happened which is terrible service. I have lost hundreds of Rands in Ebucks due to FNB's terrible service. This must be rectified.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 Jan 2017, 13:50

Good day Mr. martin-richman

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply06 Jan 2017, 13:50

Official

Good day Mr. martin-richman

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

06 Jan 2017, 13:51

Good day Mr. martin-richman

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply06 Jan 2017, 13:51

Official

Good day Mr. martin-richman

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***