Wrong delivery thrid time !!!!

My partner ordered an FNB smart device and after having received the wrong item twice I was told: <br> <br> \We acknowledge the fault on our side and prepared to go extra mile in ensuring such hiccups do not affect our excellent service.<br> <br> As discussed earlier delivery will be taking place today at your convenience address. And will ensure that this error does not occur going forward. <br> <br> Do not hesitate to contact me for further assistance.<br> <br> Kind Regards<br> Nthabiseng Mokhele<br> Escalations"<br> <br> I am sorry but I did not enter into an arrangement to purchase with digital planet but rather I did with FNB.<br> <br> It is now the third time and I have again received the wrong item. This is just absolutely unacceptable and I feel FNB needs to do something about.<br> <br> I am truly disappointed and would never engage digital planet as a customer the service is beyond terrible to get an order wrong three times is just despicable service to a customer. <br> <br> I do feel that FNB really needs to do something about it as a customer I am so frustrated I feel like closing my FNB account.<br> <br> The item advertised is not what we received"