1 reviews | Active since Jul 2016
Wrong delivery
<p>I am upset as FNB phoned me to upgrade my credit card. So we did all the admin over the phone. I asked for delivery of my card at Mooirvier Mall in Potchefstroom. Needles to say when I got there my card was delivered to Mooirvier TOWN in durban. Now I have to cancel an reaplly for that card. I am sorry buy that is NOT my mistake, I will not go through that admin again nor will I pay for a card. So who is going to take responsability as I dont have my card as my other card is inactive. </p>
Good day Ms. Erasmus,
We have sent you an email having done an audit on previously logged Hello Peter complaints. The posted review was referenced “Wrong Delivery” dated 21st July 2016 and it was in relation with your credit card.
Could we ask that you comment on the customer experience and Please advise if the matter was adequately addressed.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints
Good day Ms. Erasmus,
We have sent you an email having done an audit on previously logged Hello Peter complaints. The posted review was referenced “Wrong Delivery” dated 21st July 2016 and it was in relation with your credit card.
Could we ask that you comment on the customer experience and Please advise if the matter was adequately addressed.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints