1 reviews | Active since Oct 2018
WRONG DEBIT ORDERS BY FNB HOMELOANS
From: Francis Theron Sent: Friday, December 07, 2018 10:46 AM To: ********** 'FNB Homeloans Statements'; ********** ********** Cc: ********** ********** ********** Subject: Loan Account Number: ***
Dear Sir/Madam,
Kindly assist in rectifying my loan amount and monthly repayment.
I was advised by a R. Shongwe that the query was forwarded to your department to advise on a double payment that was made from my home loan account.
This double debit was due to FNB’s error and now increasing my repayments from R8 335.10 to R17 049.85. This is not agreed to in my contract and none of my fault.
It has been more than a week that I have notified FNB at a branch and telephonically about this and still not resolved.
I am worried and now thinking of other means for my complaint to be resolved.
Regards,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)