Wrong debit order dates!!!!!!!

Thank you for the debit order of 23 dec of my loan that was arranged for 2nd of January. Now i have a ful R43 to get to the end of December. Thank you so much for messing around in my account.

I spoke to Christine and told her I am only getting paid the 31st of December and an early debit order can not be processed and she assured me that the instruction will go through to make sure the early debit order will NOT be processed.

Now I see the debit order deducted today. 23 December.

I spoke to Nozibele and apparently my request was put through for the 2nd of January. So now. Christine apparently did do it. So the bigger concern is now, FNB systems cant be trusted to process a basic instruction!!! I think I should search for a new bank. Because now I will only get feedback in 48 hours. Within 24 hours its public holiday. For 2 days. So only feedback by Saturday maybe if I am lucky. I have to wait, but FNB cant honour our agreement to keep to contract dates of the 1st of every month. So for January its the 2nd. They just decide on their own to take money early from your account, without approval!!!!!!