1 reviews | Active since Mar 2012
Wrong Beneficiaries Displayed on ATM
<p>I paid an incorrect beneficiary today because when I insert my BUSINESS account card into the ATM and go to beneficiaries, my PERSONAL account beneficiaries are displayed. WHY!!!!!!! My business payments and personal payments are NEVER linked!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
So FNB sent me this response below on my query and I sent them a list of my beneficiaries linked on my business profile and NOTHING SINCE! Probably hoping the problem will go away on its own? Is this how you help me?
"Good day Mr Rampa
We thank you for your complaint and submit the following correspondence. Please be advised that your matter has been investigated and records indicate that the beneficiary whom you paid is loaded on your business profile and not your personal profile.
Kindly refer to your online banking to check that you have loaded your beneficiaries correctly.
Please be guided accordingly.
Kind regards
FNB Business Banking"
So FNB sent me this response below on my query and I sent them a list of my beneficiaries linked on my business profile and NOTHING SINCE! Probably hoping the problem will go away on its own? Is this how you help me?
"Good day Mr Rampa
We thank you for your complaint and submit the following correspondence. Please be advised that your matter has been investigated and records indicate that the beneficiary whom you paid is loaded on your business profile and not your personal profile.
Kindly refer to your online banking to check that you have loaded your beneficiaries correctly.
Please be guided accordingly.
Kind regards
FNB Business Banking"
Their response after receiving my list of benefciaries link to my business profile.
"
Good day Mr Rampa
We thank you for your mail below. Please be advised that in light of the information provided, your matter has been directed to the relevant department for further investigation and feedback will be provided soon.
Kind regards
FNB Business Banking"
Their response after receiving my list of benefciaries link to my business profile.
"
Good day Mr Rampa
We thank you for your mail below. Please be advised that in light of the information provided, your matter has been directed to the relevant department for further investigation and feedback will be provided soon.
Kind regards
FNB Business Banking"
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)