BM
Blessing M
1 reviews | Active since Mar 2009
09 Nov 2015, 08:52
Wrong Amount of Loan
To whom this may concern, on the 5th November 2015 I app**** for loan of an amount of R5,000, the lady that was helping me told me that my application was sent to the creditors for some review, and then 10mins later I got an SMS saying an amount of R29,500 has been deposited to my account. She then called me immediately and told me it was a system error I'll need deposit the whole amount back, and which immediately. But now the problem I'm sitting with the account that is still opened under my name, and initial charges that the bank wants me to pay. Can this issue be resolved because this was not my mistake and I shouldn't take responsibility.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
09 Nov 2015, 09:25Hello blessm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 808327.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 808327.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Nov 2015, 09:25
Official
Hello blessm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 808327.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 808327.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
