Wrong Address All the time

I had to FICA Twice in the past 2 years, and submit documents with my new address and all they changed it once last year, then my statements reverted back to the old address FICAed again this year and mentioned about the address mistake, but I still get the old address on my statements. Now everywhere I need to verify my banking details the address on my bank statement is not the same as the other documents.

Sometimes talking to these people is like talking to some bots, with preprogrammed answers. Where are they private bankers we were promised while signing up for the private client stuff.