Wrong Account Transfer

I was trying to transfer money into my TymeBank account from my FNB Business Account, only to punch in the last 2 digit wrong. The money went into someone else's account. I immediately called to ask for assistance, but the consultants were occupied. I resorted to the Chat Line on the App. I was advised to fo and get a reversal form of which is not guaranteed. I went and asked foe the reversal. I got a reference number but no further communication.

As their client, I am telling them i made a mistake. I have no Business with the person my money went into.

I have not received any communication or help regarding that.