WRONG ACCOUNT - REVERSAL FROM FNB

on 29 June 2021 I transferred money to a colleague, unfortunately the account number was incorrect. I then went to a branch for a reversal, was given a reversal form that I filled and emailed to the (FNB). i then got this response - Dear Client

This e-mail serves as a formal notification of the outcome of your request. Kindly note Recalls and Reversals are not always possible due to the nature in which the Recipient Account is set up.

Request Reference: *** Outcome of request*: Completed Reason for outcome No Authority to Debit Comments RTC Payment Recipient Details

Account Name Account Number Amount Outcome of transaction Reason for outcome Comments Ms Tanganedzani *** 2000 UnSuccessful No Authority to Debit Please be advised Pay n CLear now payments cannot be reversed. Kindly contact recipient directly ***

Your request was Completed, please see the reason is listed below:

Detail explanation for outcome of request where applicable: Outcome of request Detail explanation No Authority to Debit The recipient has not provided permission for the funds to be reversed, as per the banking rules permission need to be obtained before the funds can be reversed.

Kindly note that FNB takes all reasonable efforts within the legal and regulatory framework that it is required to operate within to assist with the request.

If you are unhappy with the outcome and would like to escalate the matter further, you may send an email to *** detailing your concerns.

I then called the bank, was promised a feedback, still nothing. I then responded to their email asking questions. the second email Please see conditions on form :if we identify that the payment was a Pay & Clear Now or Schedule Payment that cannot be reversed, would you like the bank to assist you further in the recovery of your funds at a cost of R325.50 – debited at the end of July but still you say if I need further assistance I must pay the 352.50 (inclusive of VAT) per transaction.

We can only assist in good faith to obtain details contact (Whose contact details are you referring to ?of recipient for you to liaise with them directly to recover funds. On form you have selected yes and below was the contact details provided by Standard bank for recipient funds was credited to.

FNB: You would need to liaise with below recipient for a refund. ME: I did she did not receive the money, kindly assist as this is now dragging for too long

If possible kindly give me a call cause I don’t understand some banking language

My questions to FNB - Why can’t the payment be REVERSED? Why was R325.50 debited? You debited at the end of July but still you say if I need further assistance I must pay the 325.50. The recipient you referring to, went to her bank and she was told I have to get you(FNB) to do the reversal.

May you kindly assist me in resolving this matter