NB
Neil B

1 reviews | Active since May 2015

25 May 2015, 09:26

Wrong account number supp****,and were handed over

Made an arrangement to pay R2000 per month, and out of good willing signed a debit order for R2500. Made all the payments to an account number they gave me, en then sent letters, which i never got, and handed me over, because they did not see the payments in the account it was supposed to go. Now, according to me, i am finished with the payments, and on my request FNB sent me statements which reflects payments of amounts I never made!! Now i am trying to sort it out with their attorney, which by the way dont understand a word im saying!! What can i do????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2015, 10:20
Official
Hello Neil03Burger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 689308.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)