JS
Jaco S

1 reviews | Active since Sept 2015

05 Dec 2016, 13:43

Wow you guys are really getting **********!

<p>Couple of years ago I left ABSA and joined you! Was so happy was such a great move...well untill this year!</p> <p> </p> <p>What's going on? Your service is really going thru the toilet now...</p> <p> </p> <p>First you handle me very badly when i wanted to make a loan. Now Thumelo from the credit card department isn't getting back to me and the number I got for my personal banker (got the number 2 weeks ago) doesn't work!</p> <p> </p> <p>So should I rather move to another bank or os somebody going to help me?I fight and struggle the whole day at work it shouldn't be like that with my bank...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 14:04
Official

Good day Mr. Petethefrog

Thank you for sending us your mail regarding your service issue pertaining to your credit card matter. We do apologize in this regard and have logged a high level complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***