Wow! they exceeded my expectation

Hi there, I would like to say thank you for providing me such excellent service. I sent a claim e-mail on the Wed 2017-08-02 01:54 PM. On 03 August 2017 09:23 AM I received an e-mail informing me that Nadja van der Merwe will handle my claim and will update me within 48 hours. On 03 August 2017 11:43 AM Nadja sent an update to me that they have appointed Paragon Computers to do a damage report on my device. On Thu 2017-08-03 01:52 PM Lizelle Olivier contacted me to arrange for my device pick up after trying to call me on my cell and not getting hold of me she e-mailed me. Tuesday, 08 August 2017 12:59 PM I paid excess due for the device to repaired. On the 10th my device was collected. Repair work was completed and on Wed 2017-08-16 08:38 AM testing was done. On Fri 2017-08-18 12:16 PM my device was ready for delivery. An arrangement was made that it will be delivered today. Today around 09:50 am my device was delivered. I could not recognize my own device as it looks new as the screen is brand new and the cover at the back is new. Wow I still cannot believe it. The process was has been so seamless and before I even knew it my device is back. I cannot thank you enough.