HN
Hendriena N
1 reviews | Active since Nov 2018
13 Nov 2018, 18:15
WOW Speechless. Is there even hope ???
WOW I don't even know where to begin.
Have had problems with both personal and business accounts. Even received a credit card to a credit account that does not exist. Spent almost 3 hours in the bank with a consultant and everything is "working". Started doing transactions 15 min later and what I had just "fixed" inside the branch does not work. Even had problems with eBucks. Just don't know what to do anymore as nothing seems to help. Just one problem after the other. Have phoned the bank about 6 times already this week alone and it's only Tuesday.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Nov 2018, 09:05Good Day Hendriena
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply14 Nov 2018, 09:05
Official
Good Day Hendriena
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
HN
Hendriena N's updateReviewer Update
04 Mar 2019, 12:48So up to date promises made and when I tried to resolve this in the bank manager told me whatever they said to me over the phone from head office is not applicable to her branch. Problem still not resolved.
HN
Hendriena N's update04 Mar 2019, 12:48
Reviewer Update
So up to date promises made and when I tried to resolve this in the bank manager told me whatever they said to me over the phone from head office is not applicable to her branch. Problem still not resolved.