WOW SERVICE !FROM ANGEL(SHARED SAVER ACCOUNTS CLOSURES)

Received excellent service from Angel dealing with a investment product called Shared Saver.Yesteday as in 3rd of June 2020, I went to FNB Westgate Mall and stood in a que since 8:45am and managed to enter the branch at 9:15am and branch consultants could not help but one consultant dialled Cash Investments tel number which was not the correct tel number.Let us say it took 2 hours inside the branch just to get hold of the team that deals with closing or withdawing from shared saver account

Angel from a team that deals with closing or withdrawing shared saver team. She was very professional and patient on the phone.When conducting security checks she was patient and explaining procedures I needed to follow.While she was guiding me by mistake I hanged up her call while getting my OTP. By that time had given up with the branch and processes .I had to join the que of calling the department again.Angel called me back on two my listed numbers to follow up to see if I managed to get help I needed from the bank and further steps to fulfill the transaction .Wow! that phone called saved me another 1 hour as I was stuck again in a new que just to make a call to cash investments department to be referred to the correct team.Thanks, Angel from Shared Service team for your empathy,professionalism,prompt service and clear business language.You value customers' time .You are an active listener.. you could sense that I was overwhelmed and had given up and kept reassuring me that the transaction will be fulfilled by the end of the call .You are a super star! Thank you