WOW... Just when I thought the service couldn't get any worse!!

There are not a lot qualified people who work at FNB. We have FNB Life that can't answer emails and I have to remind them to pay my debt protection. Now we have the debit orders for my FNB credit card and Smart Loan that went off today being the 13th!!?? Tried to sort this out with the online bankers - who are obviously not trained well because the one banker suggested that I transfer the money from my credit card back into my bank account... First off the debit order goes off on the 25th and not the 13th. I understand that there is public holidays so why not the 24th or the 27th?? Finally, there is no communication between FNB Life and the other departments regarding the debit orders that keep coming off my account. Absolutely disgusted!! I know that sometimes **** happens but I am really impressed by the new level that FNB has sunk to.