CG
Christine G

1 reviews | Active since Oct 2016

12 Jan 2017, 13:27

Would never recommend you, EVER

<p>After signing up on line with FNB due to all the adverts, recommendations from family etc, It took CCD almost a week before any contact whatsoever was made. They then said the card would be delievered in one to two working days and i should have proof of residence no older then 3 months old. After not hearing from them i receive a sms saying they would be delievering the card then. When i provided them with my POR they refused to give it to me because it was a day older then 3 months. Had they delievered the card when they said they would then i wouldnt have had that problem. Because i live with my boyfriends parents the delivery guy informed me that i should just get them to say I live with them and get a proof of residence from them. I did exactly as he said and then today when they came, they told me it had to have ID numbers as well as state the relationship between us. Had I been told this intially i would have ensured I had the correct letter but now i have to wait even longer for the card. I would never recommend you to any and I actually feel like canceling the account altogether due to such HORRIBLE service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 15:06
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)