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anika.hargoon anika.hargoon

1 reviews | Active since Aug 2015

22 Jul 2016, 10:55

WOULD LIKE TO CHANGE MY DEBIT DATE FOR MY SMART SPEND LAON

<p>Noticed yesterday that I am being debited on the 23rd when I only get paid on the 25th.</p> <p>Called the call centre to amend that, only to be told that it will be only effective from next month. When I app**** for the loan...I am sure i mentioned I get paid on the 25th and FNB should know. I dont have a confimartion email or sms that my debit date has been changed. I wont be held liable for any fees that I am charged for, for this month, as there is no money in the account and you have put the wrong debit date.</p> <p>Account Number: ********** 910103</p> <p>Thank you</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 11:47
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 969330

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)