Would give MINUS 5 Stars for Customer Relations

Been having an extremely frustrating experience since 9 June. I accepted a Pre-Approved Personal Loan through my App. Then received all the confirmation emails with the contract and T&C's I was then requested via sms to "Accept" the DebiCheck Mandate on my App - I received the DebiCheck Mandate but had no option to "accept" anything due to your technical issues with your APP.

I've spent about R300 on airtime with your extremely unhelpful call centre and been given the runaround with operators often dropping calls on me and/or just redirecting me into the abyss. Keep being told "I will escalate to the technical/ops team" since 10 June.

I am a Platinum Cheque client who barely if ever requests any assistance from FNB and now when I do require some assistance due to YOUR TECHNICAL ISSUES the level of assistance is and has been absolutely disgraceful.

I went into an FNB this morning only to find out once I got in that there is nothing they can do and I must phone Online banking or Personal Loans from the FNB!

I will probably be moving banks next month as the way I have been treated with the complete and utter disregard has left an extremely sour taste.

I would really like to avoid doing any banking with your UNRELIABLE FLAKY APP and I would like to go back normal online banking and I would rather go into a branch and do my banking. You want to push people to fully embrace your APP and digital banking but your greed has clearly lead to under investment in critical operations like the App. I will be discouraging people from banking with you and using your **** App which has minimal to no customer support with it. If we use your APP then we are limited to only having the disgraceful customer support of your phone lines (as there is nothing that can be done at a branch with online banking issues and this CAN ONLY be queried/logged and resolved over the phone according to FNB) I will be removing your App and doing banking through Online Banking ion a desktop or at a branch. The App experience and customer support with it is abysmal and leaves one feeling like they are not even a paying customer of FNB's - I've been made to feel like some random looking for freebie with FNB.

No one has called me yet or mailed me even a generic mailer or sms apologizing for the inconvenience - There has been no to minimal communication to your clients about the issues you have been experiencing.

Come the end of the month you will deduct your fees and take our money extremely swiftly with no issues - What recourse do I have for receiving disgraceful service and causing extra stress in my personal life during an already stressful time for many - I cant pay you half my premiums for only receiving "half a service" I will never get my time back (lost time during working hours = earning opportunities missed out on) and/or over R300 airtime back from you guys.

PS. That automated voice when you call in who asks you to tell her your request is a really **** feature which doesn't work and has directed me to the wrong department every time and cost me extra airtime.