Would be nice if someone listens

<p>So my Cheque Card expires in October. I logged into my online account and on the cards section it said under the expirey, that I can already order the next card, which I did. It gave me options of delivery vs bank collection. I chose delivery but didn't give me delivery options. I lodged a query and was told that I need to phone in. Phoned in and spoke to an agent who basically told me that I didn't do what I said I did, no card ordered and if I ordered a card its a new one and I will pay for it. Which it wasn't, I then again explained what the website told me (since I am not stupid and know what I read). And she said well then they will send it somewhere to a branch to collect or me. Which isn't very helpful. Can someone at FNB phone me and LISTEN to my case in order tohelp me?</p>