Worts possible experienced and lack of taking responsibility - False communication and not making payment of retrenchment claim

<p>Hi There,</p> <p> </p> <p>As so many of us I went through an emotional retrenchment at my Company which involved some 187 staff members. </p> <p>As a Client of many years of FNB, I tried to maintain my financial status while desperately trying to find re-employment. After awhile I unfortunately had no other choice but, to request assistance with my Credit Card Premiums and submitted a claim form, the end result to date emotional heartache:</p> <p>- I requested the necessary forms from FNB Life completed them with certified copies of all required documents and submitted that to FNB via email on 02/02/2017. (Ref number: FNBREF# ********** 4)</p> <p>- On the 08/02/2017 at 13h47 to great relief I received the following SMS: FNB Dear valued customer, we are pleased to advise that your claim submitted with FNB Life has been approved. FNB a DIV of FRB Ltd.</p> <p>From number + ********** 0219</p> <p>- To date 15/02/2017 however, to great disappointment the payment towards this claim has not been made. Furthermore FNB have not even tried to response on my numerous queries. All my emails send are being blatantly ignored.</p> <p>- 10/02/2017 at 07h36 am I send a mail directly to FNB Life ********** thanking them for approving the claim and requesting the process going forward. I received an acknowlegement email FNBREF# ********** 2 at 07h56 stating:" Thank you for contacting FNB Life.<br />Your e-mail has been received and will be attended to soonest.". - To date no reply</p> <p>- 13/02/2017 at 08h38 I rep**** to the email and stated that I am getting concerned as I still have not received any feedback from FNB Life - Again to date no reply on my email.</p> <p>- 13/02/2017 I logged online a complaint, and received a sms Ref: ********** . I have requested feedback and to date I have not received any feedback.</p> <p> </p> <p>FNB Life, at what point are you willing to come to the party and acknowledge my mails.I do not have any voicemails or mails there is just absolute silence from your side.</p> <p> </p> <p>Is this how all your Premier Clients are being treated or just me?.</p> <p> </p> <p>Can someone in FNB please do me the curtesy and acknowledge my mails and make the payment towards my Credit Card presumably before END OF 2017!</p> <p> </p> <p>Regards</p> <p> </p> <p>Joan le Roux</p> <p>Account holder: PJ le Roux</p> <p>Email: ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>-</p>