WORST USELESS SERVICE

Firstly, if I could give -10 stars I would.

I had an unauthorized transaction go off my account and because I did not have that large amount in my account the debit was returned and I was subsequently charged for the return.

I contacted the bank immediately to notify them that the debit was not authorized and was **********ly deducted from my account. I requested that the debit order be stopped in case of future debits as well as the reversal of the charge. Sindiswa (consultant) told me that she is unable to assist me and referred me to the ***** department, as according to her "the ***** department is the only depart that can help me." I then contacted the ***** department and spoke to Guest (consultant) who took one look at my account and said, "I cannot help you with this, only the accounts department can assist me, as they are supposed to cancel the debit order and reverse the charge. I explained that I had already tried the accounts department and they referred me to the ***** dept. He then asked me to hold the line as he would transfer me through to someone who would assist me. He transferred the call and I was placed on what I assume is hold, it was just 15 minutes of dead air, no one acknowledged my call. Having waited over 15 mins with absolutely no help, I ended the call and called back to the ***** dept. where I spoke to Lindiwe. I explained the entire situation to her and she again told me that they cannot help me. She gave me an email address *** where I could send my complaint/query to with the hope that someone might assist me. Two days later and I have not received a response to my email. How is it that the accounts department just send everything to the ***** department when they don't know how to assist a client? Is that normal business practice? Does the consultants even get trained to assist clients?

I have never in my life experience this level of absolute disgusting service. We entrust the bank with our finances and they in turn employ people who does not have the knowledge or the people skills to assist their clients. It just shows that FNB does not value its clients and I can only assume that we are nothing in their eyes. My query has still not been sorted and the bank is just ignoring me. I realize that I might not be a big fish with the world's most money in the world but common decency and courtesy, is unheard of with FNB.

I have started closing all the accounts that I hold with FNB and will be closing my cheque account as soon as this matter is resolved, that's of course if the bank feels that I am worthy of their time.